Refund policy
*Please contact us by phone or email within 5 days after receiving the product and return it to our store within 14 days.
*We will not accept returns or exchanges for products that have passed 14 days after receiving the product.
*If you return the product without contacting us, we will assume that you have relinquished ownership of the product and we will dispose of it at our discretion. Also, we cannot refund the price.
《Tea utensils, miscellaneous goods, etc.》
●If the product is defective
・If the product is in stock, we will promptly replace it with the same product at our store's shipping cost. If the replacement product is out of stock, we will issue a refund.
●Exchanges and returns at customer's convenience
・Limited to unused items.
・You will be responsible for the round-trip shipping fee (shipping fee when shipping the product from our store and shipping fee when returning the product).
・If a refund occurs, the transfer fee will be borne by the customer.
*Depending on the viewing conditions, the color of the product image and the actual product may look slightly different, so unless there is a defect in the product, returns or exchanges will be made at the customer's convenience.
*If the following defects are found in the returned product, we may charge you separately.
・For used products
・If there are scratches, dirt, or damage on the product after it reaches the customer
・In the case of electrical products that have been energized once, except for initial defects
・If there is major damage due to insufficient packaging during return
・If accessories are lost (cases, bags, accessories, warranties, instructions, hang tags, display tags, etc.)
*If you continue to receive excessive returns (more than half of your orders are returned, etc.), we may refuse the transaction based on our standards.
【Regional shipping charges when shipping products】
<hokkaido> Hokkaido... 1936 yen
<tohoku>Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima... 1386 yen
<kanto> Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi... 1166 yen
<shinetsu> Nagano/Niigata... 1166 yen
<tokai> Shizuoka, Aichi, Gifu, Mie... 1056 yen
<hokuriku> Toyama, Ishikawa, Fukui... 1056 yen
<kansai> Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo... 946 yen
<tyugoku> Okayama, Hiroshima, Yamaguchi, Tottori, Shimane...1056 yen
<shikoku> Kagawa, Tokushima, Kochi, Ehime...946 yen
<kyushu> Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima...1056 yen
<okinawa> Okinawa... 1936 yen
《About food》
Due to the nature of food products, we do not accept returns or exchanges unless there is a quality problem.
If there is a problem with the product, please contact us within 3 days after receiving the product.
We will exchange the item. However, items damaged during transportation are not eligible for return or exchange.
Return contact information
TEL:0875-25-2703
Person in charge:Tomijiro Shiota
Email address:info@imaya.co.jp
Product return address
3113-2 Kanonji-cho, Kanonji-shi, Kagawa 768-0600
Imaya Seikouen