Legal notice

Distributor

Imaya Seikouen

Administrative Manager

Imaya Seikouen Limited Partnership

Address

3113-2, Kou, Kanonji-cho, Kanonji City, Kagawa, 768-0060, Japan

Phone number

0875-25-2703

FAX number

0875-25-2773

Email Address

info@imaya.co.jp

URL

https://imaya.co.jp

Necessary charges other than for products

【cash on delivery fee(tax included)
～9999yen 330yen
10000 ～29999yen 440yen
30000 ～99999yen 660yen
100000～299999yen 1100yen
300000～999999999yen 999999999yen

【Shipping charges】(Tax included)
Free shipping on purchases of 8,800 yen or more.
Region Prefecture
＜hokkaido＞ Hokkaido... 1936yen
＜tohoku＞ Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima... 1386yen
＜kanto＞ Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi... 1166yen
＜shinetsu＞ Nagano/Niigata... 1166yen
＜tokai＞ Shizuoka, Aichi, Gifu, Mie...1056yen
＜hokuriku＞ Toyama, Ishikawa, Fukui... 1056yen
＜kansai＞ Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo... 946yen
＜tyugoku＞ Okayama, Hiroshima, Yamaguchi, Tottori, Shimane...1056yen
＜shikoku＞ Kagawa, Tokushima, Kochi, Ehime... 946yen
＜kyushu＞ Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima...1056yen
＜okinawa＞ Okinawa... 1936yen

◆220 yen (including tax) will be added to the above amount for cool delivery.
◆Mail delivery is a nationwide flat rate of 270 yen (tax included).
★The following precautions apply to mail delivery.★
・There is no guarantee for packages (damaged, undelivered, or lost).
・Items exceeding A4 size and 2 cm in thickness cannot be handled by the mail service.
・Date and time cannot be specified, and wrapping and packaging are not available.
・If the delivery address's mailbox slot is less than 2 cm thick and 25 cm wide maximum, there is a risk of damage.
・If your name does not appear on the post, or if there is an error in your address or name
The package may be returned to us as the delivery address is unknown.

【Other Notes】
*Additional shipping charges may apply to remote islands and some areas.
*Free shipping over 8,800 yen (including tax) per delivery address。
*Additional shipping charges may apply for large items.
*We will notify you by e-mail if additional charges will be incurred.

Method of ordering

When you find an item you wish to purchase, click the “Add to basket” button on the page linked from the item name.

⇒To Shopping Cart
You can increase or decrease the quantity in the shopping cart. Change the quantity and press the "Change" button.
If you have any requests regarding your order, please write them in the notes section in the shopping cart.
Please specify the delivery date and time in the delivery date and time specification field on the cart screen.
Once you have decided on the products you would like to order, please check the details of your order and press the "Proceed to Purchase" button.

⇒Enter shipping information
Please enter the delivery address information (recipient name, delivery address, etc.).

⇒Selection of shipping method/payment method
Please check the shipping method and select your payment method.

⇒Enter payer information
If the delivery address information and the orderer's information are different, such as for gifts, please enter the orderer's information. (If the orderer and delivery address information is the same, there is no need to enter it.)

⇒Shopping completed
Thank you for your order. Please check your order confirmation email. If you do not receive an email after waiting for an hour, please try purchasing again or contact us by phone, fax, or email.

Payment method

Credit card payment, googlePay, applePay, bank transfer, postal transfer, and cash on delivery are available.
■About applePay
The name, address, etc. set in applePay will be reflected in the delivery address and orderer information.
If your name, address, etc. at the time of ordering are not reflected correctly, please check the ApplePay registration information from "Settings" on your iPhone or other device.
■About cash on delivery
Please pay the price directly to the Yamato Transport/Japan Post delivery person.
For cash on delivery, we accept cash (Yamato Transport/Japan Post), credit card (Yamato Bin), electronic money (Yamato Transport: nanaco, Edy, WAON, Kitaca, Suica, Toica, ICOCA, SUGOCA, PASMO, nimoca).・Hayakaken)" can be used.
If you would like to pay by credit card or electronic money, please specify in the notes section that you would like to use Yamato Transport for delivery.
Please note that if you select cash on delivery as your payment method, the cash on delivery fee will not be automatically calculated.
After placing your order, our staff will review your order, add the cash on delivery fee, and notify you via email.
■Bank transfer
The payment address is below.
【Transfer account】
Bank name:百十四銀行(hyakuzyuushiginkou) Branch name:観音寺支店(kanonjishiten) current account:0012392 Name:合資会社今屋静香園(goushigaisya imayaseikouen)
【JP Bank】 Store name:六三八(rokusanhachi) Store number:638 Savings account number:0053604 合資会社(goushigaisya)今屋静香園(imayaseikouen)

■Postal transfer
Account number:01660-1-30711
Subscriber name:今屋静香園(imayaseikouen)

Payment deadline

■Bank transfer
After confirming your order, please transfer the amount to the designated account.
It will be shipped after payment is confirmed.
The customer is responsible for paying the transfer fee.
In the case of transfer, if payment is not confirmed within 14 days of application, the order will be cancelled.

■Cash on delivery
Please pay the price to the delivery person when the product is delivered.

■Electronic payments such as Credit card, Apple Pay/Google Pay, etc.
If you use various electronic payment methods, billing information will be reflected in the account associated with each payment method when your order is confirmed.
The timing of billing information confirmation and withdrawal differs depending on the credit card company and each electronic payment account, so please check the electronic payment customer account you are using.

Delivery time

If in stock, it will be shipped within 1-2 days (if it takes longer, we will contact you by email)
If you are in a hurry, please write "Fastest shipping" in the date/time specification field.

About returns and exchanges

*Please contact us by phone or email within 5 days after receiving the product and return it to our store within 14 days.
*We will not accept returns or exchanges for products that have passed 14 days after receiving the product.
*If you return the product without contacting us, we will assume that you have relinquished ownership of the product and we will dispose of it at our discretion. Also, we cannot refund the price.

《Tea utensils, miscellaneous goods, etc.》
●In case of defective product
・If the product is in stock, we will promptly replace it with the same product at our store's shipping cost. If the replacement product is out of stock, we will issue a refund.

●Exchanges and returns at customer's convenience
・Limited to unused items.
・You will be responsible for the round-trip shipping fee (shipping fee when shipping the product from our store and shipping fee when returning the product).
・If a refund occurs, the transfer fee will be borne by the customer.
*Depending on the viewing conditions, the color of the product image and the actual product may look slightly different, so unless there is a defect in the product, returns or exchanges will be made at the customer's convenience.

*If the following defects are found in the returned product, we may charge you separately.
・For used products
・If there are scratches, dirt, or damage on the product after it reaches the customer
・In the case of electrical products that have been energized once, except for initial defects
・If there is major damage due to insufficient packaging during return
・If accessories are lost (cases, bags, accessories, warranties, instructions, hang tags, display tags, etc.)
*If you continue to receive excessive returns (more than half of your orders are returned, etc.), we may refuse the transaction based on our standards.

《About food》
Due to the nature of food products, we do not accept returns or exchanges unless there is a quality problem.
If there is a problem with the product, please contact us within 3 days after receiving the product.
We will exchange the item. However, items damaged during transportation are not eligible for return or exchange.

Return contact information
TEL:0875-25-2703
Person in charge:Tomijiro Shiota
Email address:info@imaya.co.jp

Product return address
3113-2 Kanonji-cho, Kanonji-shi, Kagawa 768-0600
Imaya Seikouen